Customer Help
If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).shop@iforway.com
General FAQ
What are the typical uses of iFORWAY products?
iFORWAY products are primarily used in home, business, outdoor activities, and emergency backup power scenarios. Whether you need a backup power source for home appliances or require one during camping or outdoor adventures, iFORWAY’s solar power stations and portable power stations can meet these needs.
What are the key features of iFORWAY products?
iFORWAY products have the following key features:
High capacity and power output: For example, iFORWAY’s portable power stations provide powerful output, making them suitable for a wide range of electrical devices.
Portability: These power stations are lightweight and easy to carry, making them perfect for outdoor use.
Solar compatibility: Several products support solar charging, making them an ideal choice for areas where traditional power sources are unavailable.
Multi-device charging: Many products can charge multiple devices simultaneously and support fast charging.
Are iFORWAY products durable?
Yes, iFORWAY products undergo strict quality control and are made with high-quality materials and advanced technology, ensuring durability in various environments, especially performing well in harsh outdoor conditions.
How is iFORWAY’s after-sales service?
iFORWAY offers a comprehensive after-sales service system, including free repairs and replacements within the warranty period. Customers can receive technical support and problem resolution through official customer service channels.
How to purchase iFORWAY products?
You can purchase iFORWAY products through its official website, authorized dealers, or other e-commerce platforms such as Amazon, eBay, and more. If you are a distributor, you can contact the iFORWAY sales team directly to obtain wholesale prices and custom services.
Power Bank FAQ
What makes a fast charging power bank fast?
The speed of a fast charging power bank is determined by its power output, measured in Watts (W, not its capacity in miliamp-hours(mAh). Higher watage generaly resuts in faster chargng, but the acual charging speed also depends on the maxmum power your devicecan handle and the maximum power your device can accept. mA tells you how much energy the power bank stores-essentaly, how manytimes it can charge your device.
Why should I choose a usb c power bank over older models?
A usb c power bank with Power Delivery (PD) is the modern standard for charging. It delivers significantly more power than USB-A.allowing itto fast-charge not just phones, but also tablets, game consoles, and even laptops. With the EU introducing USB-C interfaceregulations, USB-C ports are gradually becoming the mainstream standard for new devices, making it a future -proof choice for all your equipment.
Is it normal for a fast charging power bank to get warm during use?
Yes, it's normal for any power bank or charger to become slightly warm when charging or being charged, as energy transfer generatesheat. INU power banks are buit with multiple safety protections,including temperature control, to ensure they operate within a safe thermalrange. However, if the device becomes abnormally hot, you should stop charging, allow the device to cool down, and check for anyabnormalities.
Does pass-through charging work? Can I charge the power bank while it's charging my phone?
Yes, many of our advanced power banks support pass-through charging. This allows you to plug your power bank into the wall andconnect your phone to the power bank, charging both devices at the same time.It's especialy useful when you only have one wall outletavailable.
My power bank seems to charge my phone fewer times than advertised. Why?
The number of charges depends on your phone's battery size and charging eficiency. There's always some energy loss during powertransfer (as heat). A good rule of thumb is that the actual usable capacity is about 60-70% of the rated mAh.
Can I charge my laptop with this power bank?
Yes! With a total output of 170W and up to 100W from a single USB-C port, it provides full-speed charging for most USB-C laptops, including MacBooks and Windows laptops.
How many devices can I charge simultaneously?
You can charge up to 5 devices simultaneously using the dual built-in USB-C cables, one USB-C port, one USB-A port, and a wireless charging pad.
Are the cables permanently attached?
Yes, it features two high-quality, built-in 100W USB-C cables, so you never have to worry about forgetting your charging cables at home.
Is this power bank allowed on airplanes?
Yes. The 25,000mAh capacity is approximately 92.5Wh, which is well below the FAA and international aviation standard limit of 100Wh, making it flight-approved for carry-on luggage.
How do I know the remaining battery level?
It comes with a Smart HD Digital Display that shows the exact battery percentage remaining, so you're never caught off guard.
How fast does the power bank recharge itself?
It supports high-speed fast recharging via the USB-C ports. When paired with a compatible fast wall charger (like our 140W charger), it can be fully recharged in just a few hours.
Does it support pass-through charging?
Yes, it supports pass-through charging, meaning you can recharge the power bank while it is simultaneously charging your devices.
Will it overcharge my smartphone or earbuds?
No. It features smart power management that automatically adjusts the output current to match the specific needs of low-power devices, ensuring safe charging without damage.
What is the difference between mAh and Wh?
mAh (milliampere-hour) measures battery capacity based on electrical charge, usually for smaller devices like phones. Wh (Watt-hour) measures the total electrical energy over time and is a more accurate representation of the total power available, especially for larger power stations.
What is PD (Power Delivery)?
Power Delivery is a fast-charging protocol over USB-C connections that allows for higher power levels safely, meaning your devices charge significantly faster than standard USB.
Why does my device charge slower after reaching 80%?
This is a safety feature called "trickle charging." Once the battery hits 80%, the charger automatically slows down the current to prevent overcharging, overheating, and to extend battery life.
Are lithium batteries safe?
Yes, when manufactured correctly. All iFORWAY products are equipped with an advanced Battery Management System (BMS) that provides protection against over-voltage, short-circuiting, and extreme temperatures.
How should I store my power bank/station long-term?
If you plan not to use it for an extended period, store it in a cool, dry place with the battery level around 50%. We recommend discharging and recharging it to 50% every 3-6 months.
Can I use third-party charging cables?
Yes, but for the safest and fastest charging experience, we highly recommend using the included cables or certified, high-quality third-party cables that support the required wattage.
Wireless Charging & Charging Station FAQ
Do I need a special phone case to use a magnetic wireless charger?
iPhone 12-17 series have buit-in magnetic rings, allowing magnetic charging without needing a magnetic phone case. However, for otherphones without built- in magnetic rings, a MagSafe-compatible case is recommended for the best experience with a magnetic fast wirelesscharger (Magsafe or Qi2). These cases have buit-in magnets that ensure proper alignment, secure atachmentto the charger, and efficientcharging.
Will a 3 in 1 charging station charge my devices as fast as separate chargers?
Yes. A modern 3 in 1 charging station from INU, especialy one with Qi2 technology, is designed to deliver high-speed charging to allyourdevices simutaneously.It provides up to 15W for your phone and dedicated fast charging for your watch, so you dont have to compromiseon speed for convenience.
AirPods / Earbuds Charging FAQ
What Factors Affect AirPods Charging Speed?
Several real-world elements can make charging faster or slower than the numbers in the table.1. Charging Method (Wired vs Wireless)2. Ambient Temperature3. Power Source Quality4. Battery Health and Age5. Case Lid Position and Contact6. Software and Firmware
How to Charge Your AirPods Safely and Quickly
For faster and safer charging, follow these tips:
- Keep AirPods at normal room temperature
- Use certified chargers and cables
- Place earbuds correctly in the case
- Close the lid firmly while charging
- Use wired charging for faster speed
- Make sure the case has enough power
Pro Tips to Extend Your AirPods Battery Lifespan
To keep your AirPods battery healthy over time:
- Avoid draining to 0% or staying at 100% too long
- Enable Optimized Charging
- Clean charging contacts regularly
- Use one earbud at a time when possible
- Store them in the case when not in use
- Avoid high temperatures
- Use high-quality charging accessories
Can I use my MacBook or iPad charger for my AirPods?
Yes. Modern AirPods are designed to communicate with the charger and will only draw the amount of power they can safely handle. Using a high-wattage MacBook charger will not damage your AirPods, though it won't necessarily charge them faster than a standard 20W adapter.
Is it bad to leave my AirPods charging overnight?
Not anymore. Thanks to Optimized Battery Charging, your iPhone and AirPods work together to prevent overcharging. The system will hold the charge at 80% overnight and finish the last 20% just before you wake up, significantly reducing battery wear.
Why do my two AirPods have different battery percentages?
This is normal. One earbud usually acts as the primary microphone or handles more data transmission. Additionally, if you use Siri or "Hey Siri" frequently, the earbud assigned to listen for the command will drain faster.
Can I charge my AirPods case while the earbuds are in use?
Absolutely. You can charge the case independently via a cable or wireless pad while you are wearing your AirPods. This is a great way to ensure you have a "full tank" ready for when you put the buds back in.
How do I know if my AirPods case is charging wirelessly?
When you place the case on a MagSafe or Qi pad, the status light will glow for about 8 seconds to confirm the connection, then it will turn off to save energy. You can tap the case at any time; if the light glows amber, it is still charging. If it’s green, it’s done.
Portable Power Station FAQ
What kind of devices can the 300W Power Station run?
It can power devices with a rated wattage of under 300W. This includes laptops, smartphones, tablets, cameras, drones, mini-fans, and small camping lights.
How long will this power station run my device?
You can estimate the running time using this formula: 192Wh × 0.85 / (Operating wattage of your device). For example, a 40W fan will run for roughly 4 hours.
Is it heavy or difficult to store?
Not at all. It features an ultra-compact design that easily fits into backpacks, closets, or minivans, making it highly portable for on-the-go storage.
Can I charge it using solar panels?
Yes, it is fully compatible with solar charging. You can pair it with our iFORWAY Portable Solar Panel Charger for reliable off-grid energy.
What is PD 100W Bidirectional Fast Charging?
This means the Type-C port can be used to both input power (recharge the power station quickly at 100W) and output power (charge your laptops/phones at 100W)
Does it get hot during operation?
It is engineered with a low heat loss design. This reduces the need for large cooling spaces, maintaining stable and safe performance while keeping the unit sleek.
Can it jump-start a car battery?
No, this power station is not designed to output the sudden massive current required to jump-start a vehicle. However, it does support car charging input to recharge the unit.
How many lifecycles do the batteries have?
Our power banks and stations are built with premium battery cells designed to last hundreds of charge cycles before the capacity drops to 80% of its original state.
Orders, Shipping & Support FAQ
Where does iFORWAY ship from and to?
We ship from our local warehouses to ensure fast delivery
How long does shipping usually take?
Once your order is processed, standard shipping typically takes 3 to 7 business days, depending on your location.
What is your 30-Day Money-Back Guarantee?
You can get a full refund when you return your undamaged products within 30 days of receipt—for any reason. The refund process begins once the item arrives back at the iFORWAY warehouse for inspection.
What payment methods do you accept?
We offer secure checkout and accept a variety of payment methods including American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa.
Do your products come with a warranty?
Yes, all iFORWAY official products are backed by a manufacturer’s warranty covering material and workmanship defects. Please refer to the specific product manual or our Warranty Policy page for exact durations.
What should I do if my package arrives damaged?
If your product arrives damaged or defective, please contact our customer support team immediately with photos of the packaging and product. We will arrange a replacement or refund as soon as possible.
How do I contact customer service?
You can reach us via the contact form on our website, or directly through the live chat widget located in the bottom corner of your screen during business hours.